We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 and/or NIST 800-171 Frameworks.
Our organization undergoes independent third-party assessments to test our security and compliance controls.
We perform an independent third-party penetration test at least annually to ensure that the security posture of our services is uncompromised.
Roles and responsibilities related to our Information Security Program and the protection of our customer's data are well defined and documented. Our team members are required to review and accept all of the security policies.
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
We perform background checks on all new team members in accordance with local laws.
All of our services are hosted with Amazon Web Services (AWS). AWS employs a robust security program with multiple certifications. For more information on our provider's security processes, please visit AWS Security.
All of our data is hosted on Amazon Web Services (AWS) databases. These databases are located in the United States. Please reference the AWS Security documentation for more information.
All databases are encrypted at rest using AES-256 encryption.
Our applications encrypt all data in transit with TLS 1.2 or higher.
Access to customer data is limited to authorized personnel. We follow the principle of least privilege, granting access only as needed for job functions.
Access to critical systems requires multi-factor authentication (MFA).
If you have any questions about our security practices, please contact us at info@ubicare.com.